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Refund policy

Shipping, Return & Replacement Policy

Returns Policy

If you are not satisfied with the purchase of Hammé Naturals products, you may return it in 7 days from delivery date

  1. The item must include all the packaging along with the receipts etc.
  2. Money can be refunded and order can be altered after the verification from the team of Hammé Naturals.
  3. Order will be cancelled automatically if the provided information is insufficient.
  4. Item can be returned if it is damaged in any way e.g. expired, broken etc.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Conditions for Returns

  1. The product must be unused, and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  2. The product must include the original receipts, packaging, freebies and/or any other accessories.
  3. The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Hammé Naturals packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer’s box.

Note:It is important to print out and paste the return label on your return parcel to avoid any inconvenience/delay in process of your return.


Shipping

We can ship to virtually any address in Pakistan. Please note that some locations take a little more time for shipping.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Your shipping address, phone number and email address

Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order.

Customs information

Hammé Naturals will not be liable for packages refused or held by customs for delivery.

We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Please Note If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee).

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).